Service Level Agreement

Our normal hours of operation are from 9am to 6pm GMT+1 Monday-Friday. That’s when we answer any billing or sales questions. We reply to support tickets within 30 minutes.

Our virtual servers are unmanaged, which means that we handle tickets relating to network, power, and any hardware faults. While we might generally be of help to you in some off scope areas as part of our customer satisfaction initiative,  We are  NOT bound by this agreement to  provide support on software, kernel updates, security/hardening, etc.

All tickets must be submitted through our client area portal. Please be mindful when sending tickets. We consider it against AUP (Acceptable Use Policy) to submit multiple tickets on the same issue within a short timeframe, as this does not improve the support experience for you nor for other customers. If you have different issues or an important update on the same issue, then certainly feel free to submit additional tickets if it will help our team diagnose.

Network SLA

We retain a very simple Network SLA at TREJJCOMMS.

Customer must be in compliance with all Hosting Terms, including Acceptable Use Policy and DMCA. Any violations in the past 60 days negate our service level agreements, as we may suspend or limit network access if you have recently violated the AUP. Any credit mentioned below will not be provided to Customers with overdue balance, until past due balance is fully paid in accordance with the Hosting Terms. Network Outages caused by force majeure, network attacks (DDoS), network usage in excess of maximum port capacity, service suspension, or scheduled maintenance will not result in any credit. TREJJCOMMS will not provide any credit to Customers clients, affiliates, or vendors. Credit does not apply to billing disputes.

We offer a 99.9% Network Uptime commitment. Our data-center facility uses a multi-homed network with over 10 active ISPs, making it unlikely that you will ever experience a network outage other than the reasons mentioned above. Below are the credits for failing to meet the network SLA.

99.9% or higher: 0% credit

98-99.9%: 4% credit

97-98%: 8% credit

96-97%: 10% credit

95-96%: 20% credit

94% or below: 40% credit

Credit will be calculated against the Monthly Recurring Charge of the service agreement for the specific product experiencing connectivity issues, and credit will be applied to the invoice for the following month. Maximum credit will be capped at the total cost of service.

In the event that we must schedule an emergency maintenance, we will provide at least 24hours notice to the email address on file as well as place mention on the homepage of our website. Scheduled maintenance will not count against the Network SLA.

Notice of network outage and requests for credit must be made in writing via the TREJJCOMMS ticketing system within 15 days of the event.

Why host with us?
Uptime Guaranteed

We use the best hardware and network available, which allows us to guarantee a 99.99% uptime. We don't just say it, we do it!

Daily Automatic Backups

Do not worry about your site getting compromised, hacked or accidentally getting deleted. We take backups every day and we can easily restore it!

24/7 Support

Our team consists of IT professionals in software and hardware related problems allowing us to keep the quality of our support top-notch.

Instant Activation

We guarantee that all virtual services will be up and running within 5 minutes. We will send an activation mail to your email address to this effect.

High Speed Network

Our data center's internal network is based on fiber optic connections, allowing almost zero latency.


Flexible monthly contracts ensure that you're never out of budget. While getting high quality service.

Frequently Asked Questions
With a VPS (virtual private server), companies and individuals can hire a real server that has been divided into several virtual servers. Each virtual server on the same physical server has its own operating system, CPU, memory, and disk space, creating an isolated environment from the other virtual servers. Because to this, organizations and people can have a dedicated server without having to pay for the full physical server. This is a clear and concise explanation of what a VPS is.
Windows VPS hosting is a type of Virtual Private Server (VPS) hosting that uses the Windows operating system as its foundation. With Windows VPS hosting, the physical server is partitioned into multiple virtual servers using virtualization technology. Each virtual server operates independently with its own dedicated resources, such as CPU, RAM, storage, and an individual Windows-based operating system. Advantages of Windows VPS Hosting Familiarity: Windows is a widely used operating system, and many users are already familiar with its interface and management tools, making it easier to manage and maintain the VPS. Compatibility: Windows VPS server supports various Microsoft technologies, such as ASP.NET, MSSQL, Microsoft Exchange, and Microsoft Access, which are essential for running specific applications and websites. User-Friendly: The Windows operating system is known for its user-friendly graphical user interface (GUI), making it easier for users to manage their VPS without extensive command-line knowledge. Remote Desktop Access: Windows VPS provides Remote Desktop access, allowing users to manage their servers remotely with ease. Support: Windows VPS server is backed by Microsoft's support, ensuring that users have access to updates and patches. Windows VPS hosting is an excellent choice for businesses and individuals who rely on Microsoft technologies, prefer a user-friendly interface, or require Remote Desktop access for managing their server.
Linux VPS hosting is a type of Virtual Private Server (VPS) hosting that uses the Linux operating system as its foundation. In a Linux VPS environment, the physical server is partitioned into multiple virtual servers using virtualization technology. Each virtual server operates independently with its own dedicated resources, such as CPU, RAM, storage, and an individual Linux-based operating system. Advantages of Linux VPS Hosting Open-Source: Linux is an open-source operating system, which means it's free to use and has a large community of developers contributing to its development and security. Flexibility and Customization: Linux offers a wide range of distributions, such as Ubuntu, CentOS, and Debian, allowing users to choose the one that best fits their requirements. It also supports various web hosting control panels like cPanel/WHM and Plesk. Stability and Performance: Linux is known for its stability, making it a reliable choice for hosting websites and applications. It often delivers better performance than its counterparts due to its efficient resource management. Security: Linux has a strong security track record, and its open-source nature allows for continuous security updates and patches. Linux VPS hosting is an excellent choice for web developers, system administrators, and users familiar with Linux environments or those who prefer open-source solutions.
You can use a Virtual Private Server (VPS) for a variety of purposes, including: Running a high-traffic website Running multiple applications (Docker Container, Node.js, Git, Laravel) Hosting a file server Hosting a database server Hosting a game server Testing new environments Hosting private backups Hosting an email server Use as Forex VPS Hosting a VPN server Browsing the internet and using it as a home computer And many more
1. First, choose the operating system you want for your VPS. 2. Select a plan that best fits your business requirements. 3. Choose your preferred server location 4. Select your desired payment method and proceed to checkout. 5. After completing the payment, check your email for your VPS details. All VPS services are provisioned instantly after payment.
The short answer is Yes. Due to the growth of the internet and hence the depletion of IPv4 addresses, we have started providing IPv6 addresses with all our Linux VPS. You will be given an IPv4 and an IPv6 address for all our Linux VPS servers.
Yes, you can change your operating system whenever you wish to. This can be done with ease from our VPS management control panel. You can access the control panel by logging into the TREJJCOMMS client area. Usually, changing a Linux OS takes around 45 seconds. Once the OS is changed, all the server data will be cleared out, and you will get a fresh server with the new OS.
Yes. You can use your custom operating system for KVM Instances. You can upload your custom OS ISO file when you log in to our client area and get to the VPS Management control panel. Complete the installation, and your OS will be installed on your brand-new VPS.
Yes. We do provide VNC access to all our Linux VPS hosting clients. You can access your server by logging into our client area and going to the VPS management control panel. From here, you will get the chance to access your server via VNC (Virtual Network Computing).
On the internet, the most important thing is data, and we know this is a very critical issue for all our clients. We use SSD hard drives with RAID 10 Configuration to guarantee data security on our servers. RAID technology helps us to keep data secure even if we lose some of our SSD drives. Your data will be secured in all our VPS hosting servers.
For our VPS services at TREJJCOMMS, we use both Openvz and KVM (Kernel-based Virtual Machine) virtualization technologies. Our cutting-edge virtualization systems guarantee our customers the best possible experience with their Virtual Private Servers by offering outstanding performance, isolation, and flexibility.
We at TREJJCOMMS are proud to accept Bitcoin as a payment method for our VPS services.
What Our Customers Say
Switching From Another Host?
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