Hosting Terms

These Hosting Terms (“Hosting Terms”, “Terms of Service”, “Terms”) apply to all agreements between TREJJ COMMUNICATIONS LIMITED.  (“TREJJ”, “TREJJCOMMS”, “TREJJ.NET”) and you (“Client”, “Customer”). Client agrees to these Hosting Terms as conditions of service. If TREJJCOMMS has reason to suspect that the client is violating any part of these Hosting Terms, then TREJJCOMMS retains the right to disconnect service and terminate the prior agreement.

By using TREJJCOMMS services, you signify: that you agree to our Hosting Terms of service, that you agree to transact with us electronically, that you consent to our information practices listed as part of our Acceptable Use Policy below, and that you agree that legal disputes will be resolved in Greater London, United Kingdomin case any disputes arise pertaining to us, our suppliers, or our Services in Greater London, United Kingdom.

We offer our services “AS IS” without warranty.

We may update these Hosting Terms at any time, as we deem appropriate. If we make any changes that we believe may materially impact your Services, we will let you know by sending an email to the address associated with your service account and updating the Hosting Terms on our website. If you continue to use our services after we notify you of a change in Terms, we will consider this as your acceptance of the new Terms.

Our Services

TREJJCOMMS agrees to provide services to the client once payment is received. Our services are subject to compliance with our Hosting Terms, Acceptable Use Policy, and Service Level Agreements. We reserve the right to deny service agreements at our discretion.

Acceptable Use Policy (AUP)

TREJJ COMMUNICATIONS LIMITED. is a family-friendly hosting company. We do not permit illegal, illicit, or R-rated activity on our servers. This includes pornography, gambling, email spam, web scraping, and virtual activities prohibited by state/federal/international privacy and communication laws. If we have reason to suspect that your activities constitute a violation of the AUP, then we will provide a warning. After the warning, if we have reason to suspect that action has not been taken within 48 hours, we reserve the right to terminate services. If we are compelled by state/federal authorities to terminate activity immediately, we will skip the warning and immediately terminate service. We reserve the right to determine if a refund can be made for unused service, based on the type of service, remaining service period, and type of AUP violation.

We also take the DCMA (Digital Millennium Copyright Act) very seriously. If we must spend time investigating alleged DCMA violations, and they turn out to be true, then we reserve the right to charge a $100 penalty as well as reserve the right to terminate your service.

If we notice or receive a report of abuse tied to your IP (such as web scraping, email spam, etc), we will notify you as soon as possible. We must receive a response within 48 hours. If after 48 hours after your initial response, the abuse has not ceased and/or you do not submit a formal plan of action to us to fix abuse within 7 days, then we reserve the right to terminate service immediately.

Changes to Terms of Service and Service Agreement

“Service Agreement`` is the paid agreement between TREJJCOMMS and Client, that outlines the service to be provided at what price. Client recognizes that the nature of services supplied and rates during the period of service have been communicated on the website, invoice, Terms, and SLA. The client accepts that rates may change over time based on market conditions, network expenses, power costs, or other factors. Clients will be notified of any changes or increases in rates at least 30 days prior to the billing renewal date for quarterly/annual contracts. For monthly billing, we will notify you at least 7 days prior to the billing renewal date.

Electronic Signatures and Payment Verifications

We require the Client to agree to the Hosting Terms during checkout. By purchasing our Service, you agree that your agreement constitutes a digital signature that is enforceable in a Court of Law.

After payment on our website, Service might begin as a courtesy. However we reserve the right to require additional payment verification or proof of identity in order to continue the Service. TREJJCOMMS reserves the right to terminate this Service if additional verification of identity does not meet our standards. We hold our servers and IP addresses in high regard for our clients, and cannot risk fraudulent use in any event.

Here are our up-to-date Service Level Agreements (SLA). If any custom SLA's were negotiated for your order, then the custom SLA's will supersede the SLA's below wherever there is contradiction.

https://www.trejj.net/sla.php

Non-Payment, Chargebacks, and Service Interruption

For monthly billing or longer billing cycles, we reserve the right to interrupt service due to non-payment immediately. Out of courtesy and at our discretion, we may offer a 2-day grace period to clients that have used our service for over a year. If payment is not made within 7-days, we may destroy your data. If payment is made, we reserve the right to charge a $30 late fee before restoring your service. TREJJCOMMS will not be held responsible for data loss, data integrity, or other business impact due to service disruption.

Service is not considered paid until the funds arrive in our Paypal/credit card merchant account (or bank account, if paying by wire or check). If payment is disputed through a financial institution, held up, or otherwise delayed, we may disrupt service without evidence of payment from you. We will not be held responsible for this service disruption. In addition, in the event of a chargeback, we reserve the right to charge an administration fee of $100 if the chargeback must be resolved by the financial institution. If Client has more than one Service Agreement, then Client accepts that all Services are at risk of interruption (and data deletion after 7 days) if any of the Service Agreements are not paid in time.

Cancellation and Refunds

We try to make it easy for you to cancel service through your Client Portal. This is automatic for VPS plans and must be done by you anytime from client area. You have the option to request immediate cancellation or cancellation at the end of billing period. In all cases, refund is only considered and possible if requested within 24hours of service provisioning. Services held for a longer period lose refund eligibility. For Dedicated servers, We require 14 day notice of cancellation through your account portal or via Ticket prior to the billing renewal date for yearly, semi-annually, and quarterly Service Agreements. For monthly agreements, we require 7 day notice ahead of time. If the notice of cancellation is not provided within these timeframes, then we reserve the right to charge a $50 termination fee.

If the Client agrees to a longer service contract (to keep a lower service price, for instance), then Client does not have the right to terminate the contract early. TREJJCOMMS will determine if cancellation is possible to accommodate based on service type and length; and if appropriate, TREJJCOMMS' management will determine a fair early termination fee.

TREJJCOMMS retains the right to cancel the order or service for any reason, including out of stock, incorrect price, or suspected violations by customer. If canceling the order after the server has been provisioned, TREJJCOMMS will follow our AUP.

On month to month services, our policy is to not issue refunds except for SLA credits on a canceled service. In our discretion, we may choose to issue a refund if you are not happy with your service, but officially we are under no policy to do so. We do everything we can to keep you happy and make sure you love using our services.

Preconfigured vs Custom Servers

TREJJCOMMS offers preconfigured and custom server builds. Preconfigured servers are already racked and ready for provision. Servers called ``preconfigured`` will be provisioned and emailed within 1 minute . Custom servers may take 1-3hours. TREJJCOMMS will typically reach out to confirm install ETA for a custom server. TREJJCOMMS incurs charges for accepting custom server orders. Thus, once an order is placed, Customer does not have the right to cancel a custom server unless TREJJCOMMS has exceeded the promised install time-frame.

Insurance

Each party shall maintain commercial general liability, property and casualty and business interruption insurance with individual policy limits of not less than $1,000,000 per occurrence. Client's insurance shall be primary over TREJJCOMMS'. Client waives and shall require its insurers to waive any rights of subrogation against TREJJCOMMS, its agents, directors, and employees.

Warranties

Client acknowledges and agrees that TREJJCOMMS makes no representation or warranty, express or implied, as to any third party hardware, software, products, or services included in their Service. TREJJCOMMS assigns to the Client during the term of Service all assignable warranties and indemnities granted to TREJJCOMMS by such third parties to the extent applicable to Client's use of the services. To the extent that TREJJCOMMS is not permitted to assign any such third party warranties and indemnities, TREJJCOMMS will use commercially reasonable efforts to enforce such protections on Client's behalf to the extent it is permitted to do so under third party agreements and applicable law.

Limit of Liability

In the event of unexpected data loss, lost server access, network breaches, or data theft, the aggregate liability of TREJJCOMMS to the customer associated with Service Agreement shall not exceed an amount equal to the monthly recurring amount payable from Customer to TREJJCOMMS. TREJJCOMMS will not be held responsible for impact to business, loss of revenue, or other harm that results from data breach – unless this harm resulted from willful, Gross Negligence by TREJJCOMMS. Service Legal Agreements are not an excuse for you to not have backups or secondary service – in any event, our maximum liability is the value of the Service Agreement.

General

The Limitations of Liability set forth in this Agreement shall serve as a full and exclusive remedy, and shall apply regardless of the form of action, whether in contract, tort, warranty, strict liability, or negligence (including without limitation active and passive negligence). All claims must be reported in writing within ninety (90) days of the alleged act or omission.

Indemnity

Client shall indemnify TREJJCOMMS, its principals, officers, directors, agents, employees, subsidiaries, affiliates, and successors harmless from and against any claims, losses, costs, damages, or expenses whatsoever (including, but not limited to, reasonable attorneys' fees and court costs) arising out of or resulting from (i) claims for libel, slander, infringement of copyright, or unauthorized use of trademark, trade name, or service mark arising out of the use of the products or services of TREJJCOMMS by Client, (ii) claims for patent infringement arising from combining or connection of facilities to the products and services of TREJJCOMMS by Client, (iii) any claims against TREJJCOMMS by a third party resulting from the acts or omissions of Client or Client's principals, officers, directors, agents, employees, contractors, subsidiaries, or affiliates, or (iv) any claims relating to sensitive information provided to TREJJCOMMS by or on behalf of Client without the prior written consent of TREJJCOMMS. Client's indemnity obligation hereunder shall be void if such claim is due to negligence or willful misconduct by TREJJCOMMS or any third party acting on TREJJCOMMS' behalf of any TREJJCOMMS' technology or materials used in the services, or its use in violation of any provision of this Terms. TREJJCOMMS shall indemnify Client, its principals, officers, directors, agents, employees, subsidiaries, affiliates, and successors harmless from and against any claims, losses, costs, damages, or expenses whatsoever (including, but not limited to, reasonable attorneys' fees and court costs) arising out of or resulting from (i) claims for libel, slander, infringement of copyright, or unauthorized use of trademark, trade name, or service mark arising out of the use of the products or services of Client by third party, (ii) claims for patent infringement arising from combining or connection of facilities to the products and services of Client by third party, (iii) any claims against Client by a third party resulting from the acts or omissions of third party or third party's principals, officers, directors, agents, employees, contractors, subsidiaries, or affiliates, or (iv) any claims relating to sensitive information provided to Client by or on behalf of third party without the prior written consent of Client. TREJJCOMMS' indemnity obligation hereunder shall be void if such claim is due to negligence or willful misconduct by Client or any third party acting on Client's behalf of any TREJJCOMMS' or Client's technology or materials used in the services, or its use in violation of any provision of this Terms. No other indemnity is provided hereunder with respect to any matter. This Section shall survive any termination or expiration of these Terms.

Cryptocurrency Mining is Prohibited

In order to protect our network and ensure high reliability for all of our customers, we do not allow mining of cryptocurrencies or any use case that utilizes more than 90% of your CPU power for more than 5 minutes, on our virtual servers. This includes bitcoin, Chia, Monero, and any other coin. We reserve the right to terminate services if we determine that the service is being used for cryptocurrency mining.

Severability

If any provision of this Agreement is held by a court to be invalid, void or unenforceable, the remainder of this Agreement shall remain unimpaired and in full force and effect. In addition, in the event that any provision (or portion thereof) of this Agreement is determined by a court to be unenforceable as drafted by virtue of the scope, duration, extent, or character of any obligation contained therein, it is the parties' intention that such provision (or portion thereof) shall be construed in a manner designed to effectuate the purposes of such provision to the maximum extent enforceable under such applicable law.

Force Majeure

In the event of catastrophe, Client understands and agrees that TREJJCOMMS or its affiliates, subsidiaries, or contractors will not be liable for any delay, failure in performance, loss or damage that is caused by events beyond its reasonable control including but not limited to, fire, flood, explosion, fiber cuts, failure of public utilities, unavailability of materials or rights-of-way, accident, war, strike, embargo, terrorist activities, public riot, blockage, civil disturbance, governmental restraint, supplier failures, shortages, breaches or delays and natural disaster.

Governing Law

These Terms will be interpreted and construed in accordance with the internal laws of the State of London without giving effect to its principles of conflicts of laws. This Agreement, the duties and the obligations of TREJJCOMMS and the Client shall be enforceable against any of the parties in the courts of Greater London in United Kingdom.

Affiliate Program Terms

TREJJCOMMS offers an affiliate program where we provide a 10% recurring commission for every sale referred to us. To ensure the safety of everyone, certain and generic rules must be in place in order to avoid abuse of our Affiliate Program, which promotes mutual growth. Onboarding as an affiliate partner is subject to manual approval by TREJJCOMMS staff. Due to slim margins and competitive pricing, the standard affiliate program applies to website orders purchased at full price, and not on discounted or negotiated special rates - unless otherwise agreed upon beforehand. Payouts are performed via PayPal or account credit only, There is a 60 day commission delay on each sale referred

TREJJCOMMS may terminate an affiliate partner relationship at their discretion. If this is done, affiliate will continue to receive payments on previously referred customers that still have active service Additional verification may or may not be requested at TREJJCOMMS’ discretion, including but not limited to: website ownership verification, source of traffic validation, identity verification, etc. Affiliate abuse, such as personally signing up as an affiliate partner and signing up for service with TREJJCOMMS under your own affiliate code is prohibited.

Affiliate Payouts

All affiliate withdrawal requests are processed either on the 1st or the 15th of each month. The available payout methods is PayPal or account credit. Payouts will be subject to manual approval.